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Frequently Asked Questions

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Getting Started

What is Receipt360?

Receipt360 is a receipt management platform that lets you store, organise and search all your receipts in one place — whether from Shopify, WooCommerce, Salesforce, or uploaded manually.

How do I create an account?

Click 'Get Started' on the homepage, choose a plan (Free or Premium), fill in your details and you're good to go.

Is there a free plan?

Yes! The free plan lets you store up to 50 receipts. Upgrade to Premium for unlimited storage and extra features.

Receipts & Uploads

What file types can I upload?

We support PDF, JPG, PNG, TXT, EML, MSG and HTML files up to 10MB each.

Can I scan a physical receipt?

Yes! Use the Scan page in your dashboard to take a photo of any physical receipt using your device camera.

How does text extraction work?

When you upload or scan a document, our OCR technology automatically extracts the text so you can search and reference it later.

Can receipts be automatically saved from my online store?

Yes — we integrate with Shopify, WooCommerce and Salesforce. Receipts from connected stores are saved automatically when a customer places an order.

Account & Billing

How do I reset my password?

On the login page, click 'Forgot password?' and enter your email. We'll send you a reset link valid for 1 hour.

How do I upgrade to Premium?

Go to your account dashboard and click 'Upgrade to Premium'. Premium is billed weekly via Square.

How do I cancel my subscription?

You can cancel at any time from your Profile page under Billing. Your access will continue until the end of the current billing period.

How do I delete my account?

Go to Profile → Danger Zone. You'll be asked to confirm by typing your username. Note: this is permanent and all your data will be deleted.

Privacy & Security

Is my data secure?

Yes. All passwords are hashed and we use secure, httpOnly cookies for sessions. Your data is never sold to third parties.

Where is my data stored?

Your data is stored securely on our servers. For full details see our Privacy Policy.

Can I export my receipts?

Export to CSV/Excel is available on the Premium plan. This feature is coming soon.

Still have questions? We're happy to help.

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